Refunds and cancellations

Before you pay

Billing asks you to confirm, before you pay, that you want your credits straight away. For a top-up, you also confirm that you lose the usual 14-day right to cancel once you pay, because its credits are digital content supplied at once. Your first plan keeps a 14-day right to cancel, below. The same is confirmed in writing after you pay.

Plans

Cancel any time from Settings › Billing. Your plan stays active until the end of the period you have paid for, and you keep any credits from that period until then.

Switching to a bigger plan costs its full price at once and starts a new month that day; any credits it comes with are added to what you have, and nothing from the month you were in is credited back. Switching to a smaller plan costs nothing and refunds nothing: you keep that month’s credits, and the smaller plan’s price starts at your next renewal.

Your first 14 days

If it is your first plan, you can change your mind within 14 days of paying. Cancel it in Settings › Billing and write to us through support@sagastudio.ink within those 14 days: we refund what you paid. On the Author plan that is the whole price. On Writer or Studio we take off the credits you have used, each at its share of the plan’s price (for example, 20 credits used on Writer, whose 100 credits cost £9.99, is £2.00). We refund within 14 days of hearing from you, to the card you paid with. After the first 14 days, and for later months and later plans, a plan is not refunded once paid for, in whole or in part.

Top-ups

Top-ups are not refundable once bought. Their credits never expire while your account is open, so they are yours to use. If we close your account by mistake, we restore it, or refund your unused top-up credits if we cannot.

When something goes wrong

If an AI job fails before the model runs, its credits come back automatically. If a picture or a reading is clearly broken (not just not to your taste), choose Report this result beside it. A person looks at every report and puts the credits back when the fault was ours. Taste is yours to decide: a result you do not like is not a fault.

How to reach us

MD Solutions (the trading name of Matthew Day), 220 Green Lanes, London N13 5UD. Write to us through support@sagastudio.ink, from the account you bought with, saying what happened and when. We reply within 14 days.

Deleting your account

If you delete your account, any credits left on it are lost and are not refunded. Cancel your plan first if you have one; deleting the account cancels it for you if not.

Your statutory rights

Nothing here affects your rights under consumer law. If the studio or something it supplies is faulty, not as described or not fit for purpose, you are entitled to have it put right; if we cannot do that within a reasonable time and without significant inconvenience, you are entitled to some or all of your money back. Citizens Advice can tell you more about these rights. See the terms of service for the rest.

If you dispute a payment with your bank, please contact us too so we can help. Your work stays safe whatever happens, and you can always read and export it.